User Service System

According to the common needs of users and the common practice of the industry, XSKY's user services are divided into "online warranty service", "renewal service", "expert service" and "training service".

Online Warranty Service
Online quality assurance service refers to the online support service provided by XSKY to the user according to the agreed quality assurance service level within the product support life cycle and product service cycle after the user purchases XSKY products.
Renewal service
Renewal service means that after the user purchases XSKY product warranty service expires, he or she can choose to pay or other methods to extend the service period according to needs. During the product support life cycle and product service cycle, XSKY stars will follow the renewal service level agreed in the contract. Technical support services for users.
Expert Services
Expert service refers to the services that XSKY technical consulting experts visit the user's site in person and work with the user to help the user in planning discussion, architecture consultation, system inspection and optimization, development assistance and other services. Before the service is performed, the XSKY service manager and business representative will agree with the user on the scope of the service.
Training Services
Training service is a systematic and standardized knowledge imparting service provided by XSKY for users. XSKY-certified lecturers will follow the standard training materials, in a formal training experiment environment, covering content related to XSKY products, as well as the industry's mainstream open source cloud computing architecture.

User Service Products

开源 SDS 升级服务

服务宗旨

帮助客户将开源 Ceph 等社区版分布式存储软件,以尽量平滑的方式,过渡到 XSKY星辰天合软件定义存储的环境。

客户受益

社区版 Ceph 等开源分布式存储系统,能帮助用户在项目初期迅速搭建好开放的基础设施堆栈,支撑去中心化架构的实现。但社区版软件运维成本高,性能、功能、可靠性与用户的关键业务服务水平要求有相当的距离。XSKY星辰天合作为全球 Ceph 社区的主要支持者和贡献者之一,所提供的软件定义存储产品能在接口和生态上与社区版 SDS 长期保持互操作兼容,并能提供与传统企业级存储对等的性能、功能、可用性。利用 XSKY星辰天合开源 SDS 升级服务,用户能将现有社区版环境平滑升级到企业版产品, 大幅降低整体成本,更好的支撑关键业务和应用创新。

服务简介

XSKY星辰天合开源 SDS 升级服务,是一个人力和工具结合的中期服务。XSKY星辰天合资深技术专家评估客户开源 Ceph 环境的部署架构, 应用要求特征和工作负载,结合 XSKY星辰天合开源 Ceph 纳管等工具,帮助客户在减少业务中断的情况下,尽量平滑的将数据和负载迁移到 XSKY星辰天合企业级分布式存储集群。最终实现存储设施各项指标的提升。

服务范围

XSKY星辰天合资深技术支持工程师将通过现场/远程的方式对客户环境进行深入了解,包括开源 Ceph 的版本,运行状态,负载状况。并从客户处了解存储应用的详细需求。根据现实状况,XSKY星辰天合向用户建议环境迁移的优化方案。在客户的认可下,结合 XSKY星辰天合产品的开源 Ceph 纳管与数据迁移功能,XSKY星辰天合技术专家将客户数据和存储服务功能平滑迁移至企业级的软件定义分布式存储平台。 在迁移结束后,向用户进行环境总结,并进行必要的知识传授。

交付内容

  • 环境调研文档:客户开源 Ceph 相关的使用情况调研文档。

  • 迁移计划:客户开源 Ceph 存储到 XSKY星辰天合存储的纳管迁移计划,包括物力资源、人员、时间的投入。

  • 迁移工具:产品化方式交付开源 Ceph 纳管工具。

  • 迁移报告:在迁移完成后的运行状况总结报告。

概要计划

1. 启动活动:明确客户需求,并深入了解开源 Ceph 集群环境的架构和配置,以及迁移工作可以利用到的资源。
2. 计划编写:按照现实状况和可利用到的工具,规范化编制迁移计划,取得客户对风险和收益的认可。
3. 迁移执行:部署 XSKY 星辰天合企业版产品,借助 Ceph 纳管工具,执行迁移方案,并验证迁移结果,保证客户存储整体功能运行良好,完成迁移目标。
4. 迁移总结:将迁移过程和结果形成汇报文档,供客户后续参考。